Client Services Representative

Century Direct Solutions•Town of Islip, NY

1d•Onsite

About The Position

Triangle Services, a family-owned business with over sixty years of experience in printing, facilities, and aviation management, is seeking a Customer Service Representative for its Century Direct Solutions division in Islandia, NY. Century Direct Solutions specializes in data management, data processing, and personalized printing. This role involves complete hands-on responsibility for account service and production management for multiple direct mail accounts, covering end-to-end campaign planning and execution in areas such as digital printing, bindery/finishing, data processing, personalization, lettershop services, and postal regulations. The ideal candidate will balance client needs for quality, timely delivery, and budget.

Requirements

3+ years of experience in direct mail/print production customer service.
CSR experience in the direct mail/print production industry.
Ability to communicate and work effectively with clients and marketing partners.
Ability to proactively present production solutions.
Solid planning and organizational skills.
Experience managing letter shop/mailing service process, including data processing, personalization, quality control checks, inventory management and postal reconciliation.
Ability to review new package specifications with clients' creative teams at every phase.
Proficient in MS Office programs.
Detail oriented, organized with strong math and problem-solving skills.

Nice To Haves

College degree is a plus but not required.

Responsibilities

Complete hands-on responsibility for account service and production management for multiple direct mail accounts.
Manage end-to-end campaign planning and execution in digital printing, bindery/finishing, data processing, personalization, lettershop services, and postal regulations.
Balance client needs for quality, schedule/on-time delivery, and budget.
Communicate and work effectively with clients and marketing partners.
Proactively present production solutions.
Develop campaign schedules and monitor them throughout the production cycle.
Communicate changes/issues in a timely manner.
Manage the lettershop/mailing service process, including data processing, personalization, quality control checks, inventory management, and postal reconciliation.
Review new package specifications with clients' creative teams at every phase.
Provide paper, format, manufacturing, and postage recommendations for cost efficiencies.