Client Services Representative

Ethos Veterinary Health•Cincinnati, OH

10d•$17 - $20•Onsite

About The Position

We are seeking a dedicated, compassionate, and highly motivated Customer Service Representative to join our overnight team. This role is ideal for someone who thrives in a fast-paced emergency environment, enjoys helping both people and pets during stressful situations, and can remain calm, organized, and professional overnight. As the first point of contact for many emergency and specialty clients, CSRs play a critical role in supporting hospital operations, maintaining efficient patient flow, and guiding clients through emotional or urgent situations with empathy and professionalism.

Requirements

Previous client service/customer service experience required
Strong organizational skills and attention to detail.
Ability to work effectively in a fast-paced environment
Proficiency with office software and systems
Excellent verbal and written communication
Successful candidates must be able to work independently overnight while maintaining strong teamwork and communication with medical staff

Nice To Haves

veterinary or medical experience preferred

Responsibilities

Managing high-volume incoming phone calls and client communication
Greeting and assisting emergency and specialty clients
Supporting front desk and administrative hospital operations overnight
Maintaining accurate medical and client records
Collaborating closely with veterinary technicians, assistants, and doctors
Assisting with patient intake and emergency workflow coordination
Maintaining organization, cleanliness, and professionalism throughout client-facing areas of the hospital
Supporting clients through emotionally sensitive situations with compassion and discretion