Customer Service Representative Underground Media & Design

McMasters Student Union•Hamilton, ON

8d•Onsite

About The Position

Underground Media & Design is a full-service media, design & print shop located in the basement of the McMaster Students Centre. We offer a wide range of affordable print products as well as self-serve options to the students, staff & faculty of McMaster and the broader Hamilton community.

Requirements

Skills in verbal communication required to deal with customers and others within the organization.
Organizational skills and comfortable with basic use of computers and email an asset.
Must be courteous, friendly, and organized.
Able to problem solve and deal with varying personalities.
Responsible for dealing with cash and taking card payments.
Ability to multi-task, Email and in-person communication.

Nice To Haves

Background in customer service oriented industry are preferred.
Experience with printing documents and standard paper sizes are preferred.
Customer service experience an asset.

Responsibilities

Open and closing duties for the self-serve area.
Assisting clients with printing and pricing.
Answering phones.
Checking and responding to general email.
Maintaining stock and organizing the front area.
Receiving cash, debit and credit payments.
Assisting with poster approvals.
Light production work as assigned.
Front desk reception, greeting all clients as they enter.
Assist customers with printing and copy orders and pricing.
Report software or printer issues to the manager, immediately.
Answering telephone, and general email questions, forwarding advanced tasks to Manager or Designers when appropriate.
Receive payment, at front counter from Internal and External clients.
Applying the APPROVAL stamp to posters, dated and initialed.
Assisting Customers with minor file adjustments to achieve approval.
Spiral Binding, Stapling, Folding and Cutting for walk-in clients.
Re-stock printers and maintain organized shelves behind counter.
Explaining and enforcing the MSU Postering Guidelines checklist.
Encourage the use of UG punch cards, rather than Cash.
POSTERING SERVICE, putting up and taking down posters from 40 boards across campus using thumb-tacks, removing expired or non approved posters.