Customer Service - Customer Service Rep

BakeMark•Richmond, BC

16d

About The Position

When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service. With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently-located across the U.S. Job Title: Customer Service Representative Work schedule: Sunday to Thursday 2:00pm - 10:30pm Provides Customer Service to all customers or to a specific customer base/territory. In a hands-on manner, assists the outside sales force with sales-related issues and/or inquiries and follows BakeMark’s guiding principles of Best Practice process improvements and cultural attitude to meet or exceed objectives. This is accomplished by performing the following principle/essential accountabilities. It is primarily responsible for taking phone orders and maintaining strong relationships with customers, external sales, the purchasing department, and the marketing department while contributing to the company’s sales growth.

Requirements

Experience with direct and indirect customer service
Strong practical knowledge of MS Office Suite (Word, Excel, Outlook)
Ability to communicate verbally and writing in English
Education level: High school diploma complete
Years of experience: 0–2 years
Written language: English: Intermediate
Spoken language: English: Intermediate

Nice To Haves

Experience in the food industry is an asset

Responsibilities

Make calls to customers to take orders when needed, promote special promotions, monthly promotions, and new products
Process invoicing. Works with the Customer Service/Office Supervisor to respond to customer issues, e.g. short shipments, rush deliveries, etc.
Ensure invoicing of representatives’ orders and respond to their questions regarding pricing, inventory quantities, etc. Consistently increases personal knowledge of new and existing items, customers, pricing, routing, specials and sales techniques.
Handle customer-related issues such as delivery errors, billing errors, or other concerns
Inform the sales representative of any follow-up needed regarding customer requests
Notify the external sales director of potential new customers by completing the appropriate form
Inform purchasing of any special requests: new products, discontinued items, or new quantities
Regularly update customer accounts: identify items not purchased for a while, visit customer websites to suggest new products that meet their needs
Plan the following week: call list, product suggestions, planning of special promotions
Maintain a professional relationship with all customers, representatives, and customer service team members
Communicates in an efficient manner with the operations department / warehouse staff regarding truck routing, delivery schedules and order preparation.
Assists in coordinating key customer accounts on a daily basis to ensure service levels are maintained at the highest levels.
Occasionally replace the receptionist, including during lunch hours or vacation periods
Perform other tasks and responsibilities as assigned