Customer Service Representative

Flexaust Inc • Burlington, NC

4d • $37,440 - $45,760

About The Position

This role is responsible for handling customer orders, inquiries, and providing support. Key duties include processing purchase orders, managing open order files, monitoring ship dates, and following up on quotes and sample orders. The representative will also be responsible for clarifying product descriptions, checking prices, and ensuring accuracy in all customer-related documentation.

Requirements

• Ability to do mathematical calculations and grammar skills usually acquired through a 12th grade education.
• Good telephone diplomacy and record of attendance.
• Working knowledge of calculator, products, ability to cross reference competitor’s product, computer entry, and transmission.

Responsibilities

• Clarifies descriptions, checks prices, and assigns plant mail and telephone purchase orders daily.
• Compares and matches confirmations with telephone orders for accuracy.
• Timely processes change orders, quotations, material return authorizations and cost requests.
• Maintains and keeps current regional open order file.
• Monitors ship dates and advises customers of order status.
• Upon request, expedites and traces overdue purchase orders as well as figures freight costs.
• Timely follow-up on quotes and sample orders.
• Performs any other related duties as assigned by immediate supervisor and other management as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED