Customer Service Representative

cargill • Parkston, SD

22d • Onsite

About The Position

This position is in Cargill's Ag & Trading enterprise, which connects producers and users of grains and oilseeds globally through origination, trading, processing, and distribution. The enterprise also offers farmer services and risk management solutions. The Customer Service Representative will execute customer service activities for a single site team, providing clerical and administrative support to optimize complex order processing and resolve order or delivery issues.

Requirements

• High school diploma, secondary education level or equivalent
• Minimum of four years of related work experience
• MS Excel intermediate/advanced proficiency

Nice To Haves

• Agriculture background or experience

Responsibilities

• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Participate in executing customer service strategies.
• Inform customers about order status, invoices and other standard information needed to complete the sale.
• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED