Customer Service Representative $18.50/hr REMOTE

TEKsystems • Richmond, VA

1d • $20 - $21 • Remote

About The Position

TEKsystems is seeking experienced Customer Service Representatives to join our client's remote team supporting the Eastern Region, with a focus from Pennsylvania to Florida. This is a high-volume call center role requiring resilience, professionalism, and strong technical skills. This is a 6-month contract role, however there is a chance for permanent employment in the future. This is a fully remote position.

Requirements

• Prior call center experience
• Ability to manage high call volumes with composure
• Familiarity with Microsoft Teams, Outlook, Excel
• Reliable internet connection (minimum 20 Mbps download / 100 Mbps upload)
• Ability to hardwire into modem
• MUST LIVE on East Coast

Nice To Haves

• Are you comfortable wearing a headset for 8–10 hours?

Responsibilities

• Handle inbound customer calls regarding deliveries, service issues, and account inquiries
• Navigate complex situations such as system changes and government subsidy delays
• Maintain professionalism and patience with frustrated or confused customers
• Use Microsoft Teams, Outlook, Excel, and other MS applications to manage workflow

Benefits

• 19 days PTO
• 6 paid holidays
• 401(k) with 2.5% match
• Profit sharing (1–3%)
• Medical, dental, vision, HSA
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed