Customer Service Representative

Customer Contact Services•Augusta, GA

18d•Remote

About The Position

Customer Contact Services (CCS) is a growing contact center built around the belief that every connection matters. We’re a collaborative, team-first workplace where people are supported, valued, and given real opportunities to grow. If you are looking for an opportunity to join a company that values collaboration, professionalism, and strong customer service, we would love to hear from you. Our CTI division partners with automotive dealerships nationwide to strengthen customer engagement, streamline appointment scheduling, and drive measurable results. We’re more than a voice on the line, we’re a dedicated extension of each dealership’s team. No automotive experience needed — we provide all the training you need to succeed.

Requirements

G.E.D. or higher
At least one year of call center or customer service experience
Comfortable navigating multiple programs and systems simultaneously
Basic familiarity with computers, software, and general technology
Strong verbal communication skills — clear, professional, and easy to understand
Solid written communication and documentation skills
Ability to handle confidential information with discretion
Sharp attention to detail and a customer-first mindset

Nice To Haves

No automotive experience needed — we provide all the training you need to succeed.

Responsibilities

Answer inbound calls promptly and professionally, and support outbound campaigns as needed
Schedule service appointments for automotive dealership clients
Identify caller needs and provide accurate information about services
Accurately document call details and update customer records in real time
Follow company scripts and procedures for a consistent caller experience
Escalate issues to supervisors when appropriate
Maintain quality assurance standards and complete ongoing client training
Deliver a friendly, professional experience on every call