Customer Service Representative

TEKsystems•Herndon, VA

3d•$20 - $21•Onsite

About The Position

Handle member customer service needs while meeting key performance metrics, including call handle time, call quality, and after call work. Accurately and efficiently process a variety of transactions, including payments, transfers, opening of additional new accounts, assisting with online and mobile banking, etc. Initially the candidate will focus on payments but will take on other transactions as they progress. Maintain a professional manner to build member confidence and trust. Adhere to all procedures stated in the company's MSR policy and procedures. Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets.

Requirements

Customer service

Nice To Haves

Spanish proficiency is highly preferred for this position
Salesforce experience is not necessary, but nice to have

Responsibilities

Handle member customer service needs while meeting key performance metrics, including call handle time, call quality, and after call work
Accurately and efficiently process a variety of transactions, including payments, transfers, opening of additional new accounts, assisting with online and mobile banking, etc.
Maintain a professional manner to build member confidence and trust
Adhere to all procedures stated in the company's MSR policy and procedures
Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets