Customer Service Representative

TEKsystems•Sparks, NV

17d•$20 - $20•Onsite

About The Position

The Consumer Experience Representative is a key point of contact for customers, providing support for product inquiries, order processing, returns, warranty claims, pricing, and technical assistance. The role delivers timely, professional service through phone and email, while maintaining accurate documentation and customer data. The position calls for a customer-focused, organized person who can resolve issues in a fast-paced environment, communicate effectively, and collaborate across departments to improve the customer experience. This is a contract position based fully onsite in Sparks, Nevada. The pay range is $20.00 per hour. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. Eligibility requirements apply to benefits, which may depend on job classification and length of employment. If eligible, benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; life insurance; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off or leave such as PTO, vacation, or sick leave. The position is anticipated to close on October 20, 2026.

Requirements

High school diploma or GED.
At least two years of experience in a customer service or consumer support environment.
Strong proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
Excellent verbal and written communication skills and a professional phone and email presence.
Problem-solving ability and a strong commitment to customer satisfaction.
Strong organizational skills and ability to manage multiple tasks and priorities.
Attention to detail and strong follow-through and documentation practices.
Ability to adapt quickly to changing priorities and business needs.
Professional, friendly, service-oriented approach with customers and internal teams.
Ability to remain calm and professional during urgent or challenging customer situations.
Reliability demonstrated through strong attendance, punctuality, and professionalism.
Ability to interpret customer needs and adjust communication style accordingly.
Strong interpersonal skills and ability to build collaborative relationships across departments.

Nice To Haves

Associate's degree.
Experience with SAP, Salesforce, or similar CRM/ERP systems.
Knowledge of baseball and/or softball products and training concepts.

Responsibilities

Respond to customer inquiries by phone and email about product information, technical support, training recommendations, pricing, orders, returns, and warranty matters.
Process and track orders, returns, warranty claims, refunds, and exchanges accurately and in a timely manner.
Maintain accurate customer records by documenting interactions, correspondence, and transaction details in company systems.
Provide product education, usage instructions, and troubleshooting assistance.
Collaborate with Sales, Marketing, Production, and Shipping teams to resolve customer concerns and support business objectives.
Gather and communicate customer feedback, concerns, and improvement opportunities, escalating them to management as appropriate.
Provide professional, courteous, customer-focused service while managing multiple priorities and remaining composed in high-pressure situations.