Customer Service Representative - Aqua Quip

Leslie's•Renton, WA

9d•$28 - $30

About The Position

The Customer Service Representative provides exceptional support to customers by resolving inquiries and complaints through phone, email, and written communication while ensuring a positive customer experience. This role maintains accurate customer records, supports loyalty program data integrity, and collaborates with cross-functional teams to efficiently resolve issues and improve customer satisfaction.

Requirements

Ability to remain resilient, exude patience and empathy, and provide excellent customer service when dealing with challenging situations.
Excellent verbal and written communication skills and exceptional phone etiquette.
Microsoft Word, Excel and Access proficiency with above average keyboard skills.
Consistently positive, professional interaction with contacts at all levels.
2 years of retail customer service experience or general retail sales.
History of good attendance and work habits.
Ability to learn the ‘technical’ aspect of the swimming pool industry.

Responsibilities

Receive, research and respond to all types of customer service issues consistently following up in a timely manner and in a fiscally responsible fashion.
Properly log all relevant information into customer service tool.
Maintain customer service history files and reporting for lifetime of customer.
Communicate individual issues and summaries to all appropriate field and corporate personnel on a daily or weekly basis as needed.
Develop a network of interaction with vendors, key contacts in the service, accounting and merchandising departments to assist with customer issues.
Copy, distribute and file customer service reports weekly to district managers and other corporate team members as requested.
Develop and maintain a positive working relationship with store managers, district managers and regional directors.