Customer Service Representative

Emergent Holdings • Lansing, MI

4h • $54,000 - $90,550

About The Position

The Customer Service Representative provides customer support in a fast-paced call center environment. The role assists policyholders, agents, brokers, and Ameritrust Service Center team members with billing, premium audit, claims, and policy inquiries. Representatives use multiple system applications and digital tools to provide efficient support across phone, chat, and email.

Requirements

• High school diploma or equivalent.
• Two years of experience with commercial lines insurance.
• Property and Casualty insurance license, or ability to obtain the license within the required time after starting.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Strong customer service skills.
• Attention to detail and strong problem-solving skills.
• Ability to multitask.
• Strong organization and time-management skills.
• Excellent verbal and written communication skills.
• Ability to sit, stand, and walk/be ambulatory.

Nice To Haves

• College coursework and/or a degree.

Responsibilities

• Respond to phone, chat, and email inquiries about direct bill invoices.
• Provide policyholders and agents with direct bill history upon request.
• Process policy modifications for accounts within direct written programs.
• Assist with payment plan adjustments, premium transfers or waivers, and refund processing.
• Respond to insureds’ and agents’ questions about premium audits.
• Respond to claims inquiry calls from policyholders, claimants, agents, and medical providers.
• Communicate by phone, chat, and email with Business Development Consultants and agency personnel about policyholder issues within their program.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED