Customer Service Representative

YOUNGWILLIAMS INC•Chattanooga, TN

21d

About The Position

The Customer Service Representative (CSR) is responsible for providing accurate and complete information to customers. This includes responding to requests, resolving customer issues, and forwarding clearly documented information to appropriate staff when further action is required. This position involves retrieving computer generated data to answer questions and updating those computer records.

Requirements

High School Diploma or GED
1-2 years’ experience as customer service phone representative preferred.

Responsibilities

Greets customers and visitors to the office, maintains appointment and visitor logs
Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer
Provides information to customers in a courteous, polite and professional manner
Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures
Responds to requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services
Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation
Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily
Opens, date stamps, documents and/or takes appropriate action on incoming mail accurately and within established time frames.
Maintains paper supply in copiers and facsimile machines.
Provides administrative/clerical assistance to case specialists/supervisors as needed
Initiates follow-up case status calls to customers as required
Maintains confidentiality and security of case information
Regular and timely attendance
Other duties as assigned