Customer Service Representative
About The Position
Consider joining us as a Customer Service Representative if you are a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines- and doesn’t get overwhelmed doing so. You have a couple of years of customer-facing experience, and you want an opportunity to channel your passion for outstanding service into a role where you can make a tangible impact on our community. About Motion: Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages. The role: We are adding a compassionate, problem-solving, and responsive Customer Service Representative to our team in Ontario. This posting is for an existing vacancy. You will deliver an outstanding customer experience every time to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team. You will prioritize comfort and attention, ensuring clients feel welcome and taken care of. You will drive behind-the-scenes efficiency and processes and collaborate with colleagues in our store and warehouse.
Requirements
- You have worked in a fast-paced office environment or a customer-facing role.
- You are deadline driven and can prioritize and manage a myriad of tasks as they come up throughout the day, be it from clients or other team members.
- You are proficient in Microsoft Office Suite, comfortable navigating databases, and can learn new software quickly.
- You have an interest in gaining exposure to the healthcare and personal mobility device industry.
- You love building relationships with people and you know how to work with customers to find the best solutions to fit their needs.
- You have professional and flexible communication skills and are comfortable responding to urgent inquiries on the phone, by email or in person - sometimes all at once.
- You can navigate any situation in a friendly, empathetic and compassionate manner.
- You have a clean criminal background check and are bondable.
Nice To Haves
- A couple of years of customer-facing experience
Responsibilities
- Enhancing the customer experience. You will welcome, engage with, and meet the needs of our clients and visitors on-site. You will manage and prioritize telephone and email communications in a friendly and helpful manner.
- Collaborate with teams. You will work closely with busy Service Technicians and Sales Consultants to oversee the client order administration. Process payment, manage bank deposits, billing & payments as needed.
- Coordinate. You will manage all the details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved. You will follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client record is complete and accurate.
Benefits
- Fair and attractive compensation with a salary range from $36,800 - $48,100 annually.
- Eligibility to a comprehensive benefits package
- Robust vacation and personal days allotment
- RRSP/DPSP match program
- Maternity/parental leave top-up
- Employee Assistance Program
- Employee Discount Program
- Tenure recognition through our Motion Milestone Program
- Employee Referral Bonus Program
- Professional Development Reimbursement
- Eligibility to the company’s pooled bonus plan
- Goodlife Fitness corporate membership discount
- A safe, respectful, and supportive work environment including company-provided safety equipment and resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
