Customer Service Representative

Lumbermen's • Shelbyville, IN

19h • Onsite

About The Position

Working at our Shelbyville location, our Customer Service Representative works in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Indiana market. At Lumbermen’s, our business is built on relationships. It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.

Requirements

• High School diploma/GED required
• 2-5 years’ experience in a professional customer service environment
• Proficient in Microsoft Office

Nice To Haves

• General knowledge of distribution processes preferred.
• Prior experience in a building materials environment desired

Responsibilities

• Building and maintaining excellent relationships with new and existing customers
• Quoting and order entry
• Answering incoming customer inquiries
• Customer support and timely problem resolution
• Processing customer returns
• Occasional delivery scheduling
• Managing & maintaining inventory stock levels
• Creating raving fans of the Lumbermen’s brand
• Maintaining the organization, maintenance and cleanliness of the office work areas and other areas assigned by the Customer Service Manager

Benefits

• A collaborative and supportive work environment
• ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
• Medical, dental, vision, and life insurance
• Flexible spending/health savings account
• 401(k)
• The SOURCE – free and confidential support resources for our team
• Clothing allowance (for applicable roles)
• Paid time off
• Paid holidays
• Training and development
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED