Customer Service Representative

Window World of Rhode Island • Warwick, RI

42d • Onsite

About The Position

Window World, the nation's largest exterior remodeling company, is looking for a motivated and customer-focused Customer Service Representative (CSR) to join our growing team. This is more than a typical “answer the phones” role—our CSRs play a critical part in creating a first-class customer experience and helping drive the success of our business by converting inquiries into scheduled appointments. If you’re energetic, organized, and confident speaking with customers, this is a great opportunity to build a long-term career with real advancement potential.

Requirements

• Strong communication skills and a confident phone presence
• Positive, customer-first attitude
• Ability to build rapport quickly and guide conversations
• Organized and detail-oriented, especially with data entry and scheduling
• Comfortable working in a fast-paced environment

Nice To Haves

• Previous customer service, call center, or scheduling experience is a plus

Responsibilities

• Handle a high volume of inbound and outbound calls with professionalism and confidence
• Convert customer inquiries into scheduled in-home appointments
• Schedule sales, installation, and service appointments efficiently
• Provide clear, helpful communication to customers throughout their experience
• Resolve customer concerns and follow up to ensure satisfaction
• Accurately input and maintain customer information in our CRM system
• Support team operations by keeping schedules organized and up to date

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Training & development
• $20–$24/hour (based on experience)
• Performance-based bonuses (realistic total earnings $45K–$50K+)
• Paid time off and holidays
• Paid training and ongoing development
• Stable, full-time hours year-round
• Flexible scheduling options
• Opportunities for advancement into sales, management, and leadership roles
• Supportive, team-oriented work environment with company events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed