Customer Service Representative

Carrier•East Syracuse, NY

5d•$31,500 - $56,500•Onsite

About The Position

Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support. Training is 2-3 weeks long and will take place on site. Half of the time will be classroom training, the second half will be hands on with our systems.

Requirements

High school diploma or GED
6+ months experience handling inbound calls in a call center environment

Nice To Haves

Bachelor’s Degree
Sales Force experience
Ability to meet standardized call center metrics
Be dependable
Show up to work on time and completing each shift
Maintain assigned break and lunch schedules
Above average verbal and written communication skills

Responsibilities

Works under immediate supervision to provide satisfactory and quality customer service
Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders
Assists with resolving basic customers' service or billing complaints
Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Dealer referrals—getting them connected with a dealer that can provide sales or service
Provide customers with warranty information
Product comparison
Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department