Customer Service Representative

Hall's Culligan Water • Nashville, TN

13d • Onsite

About The Position

Hall's Culligan in Nashville is currently seeking an Entry Level Customer Service Representative to join our office support team. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate will genuinely enjoy interacting with customers, have an enhanced ability to resolve issues through strong product and service knowledge, and effectively manage their time.

Requirements

• Demonstrated competency in computer and/or tablet use, with above average skills in computer applications.
• Ability to quickly learn and adapt to new technologies and software systems as needed.
• Type a minimum of 40wpm, including ten-key, accurately and by touch.
• Strong communication skills.
• Commitment to teamwork.
• Effective problem-solving skills.
• Previous experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Empathy and resilience.
• Adaptability to new processes and procedures.
• Maintain a positive attitude, even when challenging situations arise.
• Comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.
• Workspace must be kept clean, organized and free of clutter and tripping hazards.
• Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures.

Benefits

• Starting hourly wage for this position is $19-$21/hr. with opportunity for monthly bonus.
• Full-time, Monday-Friday work schedule.
• Paid time off (PTO) at a generous accrual rate.
• Full benefits package, including a 401k with company match, following your introductory period.
• Career advancement opportunities.
• Opportunity to utilize Culligan equipment in your home free of charge!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees