Remote Bilingual Customer Service Representative

Startek • Denver, CO

18h • Remote

About The Position

In this remote position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquiries, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!

Requirements

• 18 years of age or older
• High School Diploma or GED
• Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections.
• Excellent Communications skills
• Must be fluent in verbal and written Spanish & English (CEFR: B2 level or higher)
• A Windows 11 PC that meets hardware requirements (OS: Windows 11, Processor: dual-core or higher with base clock speeds of 2.00GHz or better, RAM: 8GB or higher, Hard Drive Free Space: 5GB or higher, Webcam, USB Headset, Second monitor).
• High Speed Internet speeds at least 20 Mbps download/10 Mbps upload, connected via an Ethernet cable to modem or router.
• Willingness to participate in drug screening (when applicable) and background checks.

Nice To Haves

• Open availability for full time or part time scheduling.

Responsibilities

• Provide solutions to customers.
• Answer general customer service questions including service issues, billing inquiries, and product enhancement opportunities.
• Own all customer interactions with a goal of one call resolution.
• Actively engage and listen to customers.
• Exhibit empathy and provide solutions in a fast-paced environment.
• Learn new concepts quickly and efficiently and apply those learnings in real-time.

Benefits

• Paid training and continuous development
• Promotion opportunities
• Medical, Dental and Vision benefits after 60 days of successful employment
• 401K and Stock plan participation
• Paid time off
• Employee perks and discounts with both national programs and community engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED