Customer Service Representative
About The Position
Vancouver Housing Authority (VHA) is seeking a Customer Service Representative for its Main Street office. This role is crucial for assisting individuals experiencing housing instability, navigating complex situations, and providing support to those facing mental health or substance use barriers. The position involves working closely with local governments and community partners to address affordable housing and homelessness issues. The ideal candidate will be patient, empathetic, and capable of managing challenging situations with professionalism and composure, serving as a vital point of contact for people in crisis.
Requirements
- High school diploma required.
- Some higher-level education or vocational training specializing in office skills.
- At least 1 year of directly related experience or equivalent required.
- Demonstrated computer skills necessary to complete duties effectively.
Nice To Haves
- Experience working with unhoused individuals or those facing housing instability.
- Knowledge of Clark County housing and social service resources.
- Experience assisting Section 8 participants.
- Ability to de-escalate tense situations and provide confidential assistance to individuals in crisis.
- Comfortable working with people from all walks of life, including those facing mental health or substance use challenges.
- Strong interpersonal and conflict resolution skills allowing you to stay calm under pressure and communicate with empathy.
- Experience running a multi-line phone system.
- Bilingual candidates are strongly encouraged to apply.
Responsibilities
- Greet and assist visitors, helping them access vital housing resources.
- Answer calls on a multi-line system and direct inquiries appropriately.
- Assist with online applications and forms.
- Offer information on resources related to low-cost housing in Clark County.
- Maintain a welcoming, organized reception area.
- Process incoming mail, payments, and key returns.
- Manage confidential information with care and discretion.
- Notarize documents as needed.
Benefits
- 100% paid for employee only medical and vision coverage
- 85% paid for dependent tier coverage
- 100% paid for dental
- Up to 26 days of accrued paid time off annually in the first year (13 vacation/13 sick days)
- 12 paid holidays
- Participation in Washington PERS (Public Employee Retirement Services)
- Meaningful work that addresses affordable housing and homelessness in our community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
