Customer Service Representative
About The Position
Provide best-in-class customer satisfaction and develop customer loyalty by timely processing and tracking of orders, responding to customer needs and complaints, and providing sales materials and information as requested. Savaria Patient Care provides products designed for safe patient handling and positive outcomes. Our research and clinically based product portfolio include therapeutic surfaces for pressure management and positioning, a complete range of innovative ceiling and floor lifts and slings. Savaria Patient Care is a division of Savaria Corporation, a global leader in accessibility.
Requirements
- High school diploma or GED required; college work preferred.
- Minimum of 2 years related experience required.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is required.
- Critical thinking skills.
- Attention to detail.
- Problem solving.
- Conflict Management
- Ability to effectively communicate with all levels of management.
- Ability to maintain confidentiality.
Responsibilities
- Assure customer satisfaction by providing courteous, helpful, and efficient service.
- Enter and process orders, following orders to ensure timely shipment. Import EDI transactions and clear related errors.
- Coordinate with shipping and manufacturing for product/order status and share status with sales representatives and customers as needed.
- Analyze reports, track product usage, and provide cross-referencing.
- Receive and respond to customer complaints.
- Process customer credits and manual invoices.
- Send samples and sales literature to manufacturing representatives and customers.
- Input sales trace and rebate reports to facilitate the processing of commissions for sales representatives.
- Load and track GPO memberships. Create and print reports when necessary.
- Maintain necessary files, including rebate pricing data.
- Type correspondence as requested.
- Support Quality Policy, Quality System, and follow established procedures. Propose changes to existing procedures through the Customer Service Lead, understanding that changes cannot be implemented prior to formal approval in the Quality System.
- Follow safety rules to protect yourself, co-workers, equipment, and facilities. Report unsafe practices and conditions.
- Maintain a neat and orderly work area.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
