Customer Service Representative – Cardiac Rhythm Management (Mississauga)
Abbott•Mississauga, ON
•Hybrid
About The Position
This position works out of our Mississauga office in the Cardiac Rhythm Management division and requires on‑site presence four days per week, with the option to work remotely one day. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
Requirements
- Completed college degree
- 1 to 3 years of relevant experience
- Proven high level of interpersonal and communication skills
- Knowledge of MS Office specifically Word, Excel and PowerPoint
- Knowledge of the SAP environment
- Demonstrates good mathematical, record keeping, organizational and problem solving skills
- Strong general knowledge of order processing techniques and material distribution process
- General knowledge of shipping/receiving processing techniques
- Demonstrates ability to handle multiple tasks and consistently meet deadlines
- Demonstrates commitment to provide quality service to the customer and active awareness of customer needs
Responsibilities
- Build Strong Customer Relationships
- Efficiently answers in bound calls from customers and sales force
- Identifies customer needs and most effective method of meeting those needs
- Respond promptly to customer inquiries and requests
- Promotes good relationships with external and internal customers
- Displays active awareness and concern for the customer
- Participates actively in domestic product distribution and returns
- Processes customer orders and returns in accordance with established procedures
- Trace’s shipments and advises of order status
- Research and processes credit requests
- Supports the sales teams
- Participates in improving quality and productivity
- Adheres to procedure and quality standards
- Backs up other customer service representatives
- Works efficiently with others to meet objectives of the group and company
- Participates in special projects and other duties related to customer service and sales administration as requested
- Employee will be vigilant and responsible to keep themselves current with all company procedures that apply to their job function
Benefits
- flexible work policies that allow a healthy balance between personal and professional life
- training and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
