Customer Service Representative - Call Center

Transdev•Arlington, VA

14d•$17 - $21

About The Position

Transdev in Arlington, VA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety. Non-CBA Position: Competitive compensation package of minimum $17.00 – Maximum $21.00 Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability. Company paid ASE testing, training materials, and tool reimbursement Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Requirements

High School Diploma, GED or equivalent.
Computer literate
Excellent customer service skills
Ability to operate a standard telephone system
Must be able to work shifts or flexible work schedules as needed
Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

Responsibilities

Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor
Comprehensive understanding of policies and procedures
Meet or exceed established performance requirements
Document trip authorizations and details including transportation type, pickup times, appointment times and addresses
Other duties as required