Customer Service Representative

Eastman•Kingsport, TN

14d•Onsite

About The Position

The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. The CSR is the direct interface with customers and responsible for addressing customer needs and coordinating problem solving in concert with Sales and cross-functional partners. The CSR works in partnership with the field sales representatives, manages all aspects of the order to cash process and forms working relationships within supply chain, the business and manufacturing.

Requirements

Bachelor’s degree in related field is required – (Business, Supply Chain, International Business, Sales, Marketing preferred)
Excellent communication skills, both written and oral required
Excellent computer skills including strong proficiency in Excel and Word; SAP and Sales Force experience desired
Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment and work well with others
Individual must have the ability to contribute independently and within a team environment

Nice To Haves

Relevant customer service, sales, supply chain or manufacturing experience is valued but not required
Relevant product knowledge is valued but not required
Coursework completed in chemistry, engineering, mathematics, information technology, operations or supply chain management, advanced degree, and APICS certifications considered a plus

Responsibilities

Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints and enter forecasts
Analysis of inventory and customer demand
Partner with Sales in support of customer needs
Manage customer records with customer and internal partners
Foster teamwork and collaboration
Back up colleagues as needed
Travel on an infrequent basis in support of sales efforts