Customer Service Representative (Career Opportunity)

Destination Pet, LLC•Cary, NC

5d•Onsite

About The Position

Destination Pet is seeking a Customer Service Representative at Ruff Housing Cary who can make every client feel like a Very Important Pet-parent. This role requires someone who is part concierge, part chaos coordinator, and fluent in both human and hound. If you love pets and people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment. Destination Pet is a community that lives to elevate the love and lives of pet families, offering services such as day care, boarding, grooming, training, and veterinary services. Their goal is to make pets feel at home and their humans feel at ease.

Requirements

Must be a people-person and a pet-person.
Previous experience in customer service or retail.
Solid communication skills—phone, in-person, email.
Comfortable with multi-line phones and computer systems.
Ability to remain cool under pressure and maintain professionalism.
Problem-solving skills.
High school diploma or equivalent required.
Availability on evenings, weekends, and holidays required.
Must be able to lift 40 lbs.
Willingness to be on your feet often—standing, walking, climbing stairs, wrangling leashes.
Understanding that exposure to cleaning supplies, pet hair, and "accidents" is part of the job.

Nice To Haves

2+ years of customer service experience preferred.
Open availability preferred.
Sunday afternoon availability required (2:45-6pm).

Responsibilities

Welcoming pet parents and their furry VIPs.
Answering phones with a smile in your voice and multi-tasking.
Touring new clients through the facility and selling services.
Ensuring up-to-date vaccinations are on file.
Managing check-ins and check-outs with efficiency and a personal touch.
Handling cash, cards, and balancing the end-of-day cash drawer.
Responding to complaints with patience and professionalism.
Escorting pet guests to and from their enclosures.
Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
Jumping in to support other team members whenever needed.
Other duties as assigned.