Customer Service Representative (Career Opportunities)
About The Position
Destination Pet is seeking a Customer Service Representative to join their team at All Community Animal Hospital. This role is for someone who can make every client feel like a VIP (Very Important Pet-parent). The ideal candidate is a blend of concierge and chaos coordinator, fluent in both human and hound, and loves pets and people. Destination Pet is a community that aims to elevate the love and lives of pet families, offering services like day care, boarding, grooming, training, and veterinary services. Their goal is to make pets feel at home and their humans feel at ease.
Requirements
- You’re a people-person and a pet-person.
- Previous experience in customer service or retail.
- Solid communication skills—phone, in-person, email.
- Comfortable with multi-line phones and computer systems.
- Ability to remain calm under pressure and maintain professionalism.
- Problem-solving skills.
- High school diploma or equivalent required.
- 1+ year of customer service experience preferred.
Responsibilities
- Welcoming pet parents and their furry VIPs.
- Answering phones and multi-tasking.
- Touring new clients through the facility and selling services.
- Ensuring up-to-date vaccinations are on file.
- Managing check-ins and check-outs.
- Handling cash, cards, and balancing the end-of-day cash drawer.
- Responding to complaints with patience and professionalism.
- Escorting pet guests to and from their enclosures.
- Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
- Jumping in to support other team members whenever needed.
- Other duties as assigned.
Benefits
- Full Time Health Benefits
- 401K
- Discounted Pet Insurance
- Access to earned wages anytime with DailyPay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
