Customer Service Representative – Mount Vernon & Bellingham

Lautenbach Recycling • Bellingham, WA

6d • Onsite

About The Position

We are looking for a friendly, reliable Customer Service Representative to be the first point of contact for our customers and drivers at our Mount Vernon or Bellingham location. This role involves answering incoming calls, addressing customer questions, greeting drivers and customers, processing payments, managing till reconciliation, coordinating with internal teams, and maintaining the front office. Additionally, the role requires weighing inbound and outbound trucks, assigning correct commodities, and performing routine audits. Occasional backup support at other locations may be needed.

Requirements

• At least two years of customer service experience.
• Comfortable multitasking in a fast-paced setting.
• Strong verbal communication skills.
• Attention to detail.
• Basic computer proficiency (Microsoft Office).
• High school diploma or equivalent.

Nice To Haves

• Experience with phone-based support.
• Experience with scales.
• Experience with the scrap metal industry.

Responsibilities

• Answering incoming calls, addressing customer questions, and routing inquiries.
• Greeting drivers and customers and assisting them through the process.
• Processing cash, check, and credit card payments.
• Managing till reconciliation during opening and closing.
• Keeping accurate records for invoicing and reporting.
• Coordinating with dispatch, yard staff, and management.
• Maintaining a clean, organized front office and clear SOPs.
• Weighing inbound and outbound trucks.
• Assigning correct commodities.
• Performing routine audits.
• Providing occasional backup support at other locations.

Benefits

• 100% employer-paid medical insurance
• 100% employer-paid dental insurance
• 100% employer-paid vision insurance
• 100% employer-paid L&I rates
• Paid sick leave
• Paid holidays
• Paid vacation
• 401k plan with employer match after one year
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED