Customer Service Representative
About The Position
This is an opportunity to join a global technology company, driving energy innovation for a balanced planet. The role involves supporting all customer service functions, accurately processing customer transactions, and providing timely information regarding product availability and shipment details. The representative will answer customer inquiries, present pricing and terms, and communicate professionally with customers. They will also identify and quote appropriate sales solutions, manage resources for accurate sales quotes, and communicate customer feedback for product development. The position is located in Houston, TX, and the candidate must reside in Houston, TX, or surrounding areas. The company emphasizes a culture of growth, diversity, inclusion, sustainability, safety, continuous improvement, and community outreach.
Requirements
- High School Diploma or equivalent.
- 2 years of experience in a manufacturing facility in some form of inside sales, shipping or customer service role or a bachelor’s degree in place of working experience.
- Proficiency in MS Windows, Word, Excel, and PowerPoint
- Strong development skills.
- Strong oral and written communication skills.
- Ability to solve problems with little supervision
- Excellent interpersonal skills.
- Candidate must reside in Houston, TX, or surrounding areas.
Responsibilities
- Support all customer service functions
- Accurately process customer transactions such as orders, quotes, returns, credits, debits, and non-conformances.
- Provide accurate and timely information regarding the availability of in-stock items.
- Obtain accurate information relating to shipment dates and the expected date of delivery.
- Answer inquiries from customers, providing basic sales order information and status.
- Present price, credit, and terms in accordance with standard procedures.
- Communicate professionally & effectively with customers when delivering both good and bad information. This would include both verbal and written communications.
- Identify and quote the appropriate sales solution to meet the customer requirements.
- Manage internal and external resources to ensure sales quotes are accurate and on time.
- Communicate customer feedback for customer experience information and future product development.
Benefits
- medical
- dental
- vision
- 401(k) with company matching
- Competitive hourly rate
- Eligibility for a quarterly bonus
- New hire training provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
