Part-Time Customer Service Representative
About The Position
RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We're more than just a distributor—we're a team committed to innovation, exceptional service, and building lasting customer relationships. We're looking for a Part-Time Customer Service Representative who is passionate about delivering exceptional service, thrives in a fast-paced environment, and enjoys helping customers find solutions. In this role, you'll serve as a trusted point of contact, providing timely and accurate support while building positive customer relationships and collaborating with internal teams to deliver an outstanding customer experience.
Requirements
- At least 1 year of experience in a high-volume customer service and data entry environment.
- At least 1 year of recent experience handling customer phone interactions in a corporate setting.
- Intermediate math skills.
- Proficiency in Microsoft Excel and Outlook.
- Typing speed of at least 30 words per minute.
- Excellent written and verbal communication skills, including strong spelling and grammar.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
- Strong problem-solving skills and a customer-focused mindset.
- Willingness to learn, accept feedback, and continuously improve.
- Ability to thrive in a fast-paced environment while maintaining professionalism.
Nice To Haves
- Experience in the transportation or logistics industry.
- Experience using SAP.
- Previous customer service call center or phone support experience.
Responsibilities
- Manage assigned work efficiently using Salesforce.
- Serve as the primary point of contact for customers through phone, email, and in-person interactions.
- Respond to customer inquiries and collaborate with internal departments to resolve service-related issues.
- Research customer accounts and identify account-specific needs.
- Process account updates, corrections, and invoice adjustments accurately.
- Support the sales team by responding to questions and fulfilling requests.
- Maintain accurate records while meeting productivity and quality expectations.
- Perform other duties and special projects as assigned.
Benefits
- Competitive pay - $21-$24/hour
- Career growth opportunities
- Collaborative team environment where your contributions make an impact
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
