Ice Park Customer Service Representative

Holland, City of • Holland, MI

4d • Onsite

About The Position

The Ice Park Customer Service Representative plays a key role in ensuring a positive experience for all guests by providing friendly and professional service throughout the facility. This position is responsible for operating admissions and rental windows, assisting with concessions, and monitoring ice surfaces to promote safety and enjoyment. Representatives also support events and programs, oversee general facility operations, and help maintain a clean, welcoming environment. This role requires strong customer service skills, attention to detail, and the ability to enforce policies in a respectful manner while contributing to the overall success of the Ice Park and Parks & Recreation programs.

Requirements

• Ability to handle cash transactions, operate a register, and use basic software for front desk operations.
• Ability to interact positively with the public, staff, and program participants in a professional manner.
• Ability to accurately record scores, handle money responsibly, and follow operational procedures.
• Willingness to assist in multiple roles and adjust to changing program needs.
• Capable of performing tasks with minimal supervision and making sound decisions when necessary.
• Ability to stand for extended periods, lift up to 25 pounds, and work in various weather conditions when supporting outdoor events.
• Must adhere to assigned schedules and complete tasks in a timely manner.

Nice To Haves

• Prior experience in recreation programs, concessions, or customer service is preferred but not required.

Responsibilities

• Provide friendly and professional assistance to all visitors, answer inquiries, give directions, and ensure a welcoming and positive experience at the Ice Park.
• Operate the admissions and rental windows, process payments, issue tickets and wristbands, and distribute/collect rental skates and equipment.
• Prepare and serve food and beverages at concession stands, handle cash and credit card transactions, and maintain a clean, sanitary workspace.
• Monitor the Ice Park facility, report any safety or maintenance concerns, and help ensure equipment and supplies are organized and available.
• Assist with set-up, operations, and clean-up for special events, group rentals, and community programs held at the Ice Park.
• Ensure compliance with Ice Park rules, safety regulations, and program guidelines in a consistent and respectful manner.
• Perform light cleaning tasks, restock supplies, and help keep public areas tidy and inviting.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed