Customer Service Representative

The Dixon Group•Twinsburg, OH

13d•Onsite

About The Position

The Dixon Group is looking for a Customer Service Representative to join their team in Twinsburg, OH. This role is perfect for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in helping customers find the right solutions. As a key member of the team, the Customer Service Representative will assist customers with sales and product inquiries, process orders, coordinate shipments, and provide exceptional service with every interaction. This role plays an important part in ensuring customer satisfaction and upholding Dixon’s reputation for quality and reliability.

Requirements

High school diploma or equivalent required.
2–5 years of customer service or inside sales experience (call center, retail, services, or B2B preferred).
Excellent communication skills—both written and verbal.
Strong organizational skills with the ability to multitask.
Proficiency in Microsoft Office applications.
A professional attitude, strong work ethic, and commitment to delivering great service.
Mechanical aptitude and curiosity to learn about technical products

Nice To Haves

Experience in hose & fitting, fluid power, or industrial distribution industries is a plus.

Responsibilities

Communicate with customers via phone, email, and internal systems to provide timely, accurate support.
Process orders and coordinate shipments to ensure smooth delivery.
Handle customer concerns and determine the best way to resolve issues.
Collaborate with team members to manage accounts and projects.
Maintain a strong understanding of company policies and product offerings.
Contribute to a positive, team-oriented environment.