Customer Service Representative
About The Position
Join Fresh Prep — a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B Corporation, we're committed to making it easier for people to eat well and live better. We're proud to be recognized as a workplace where innovation meets impact. Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte’s Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.
Requirements
- High school diploma or equivalent
- 1–2 years of experience in customer service, order fulfillment, or a related field
- Excellent written and verbal English communication skills, along with a typing speed of at least 50 WPM with high accuracy
- Proven ability to task-switch efficiently, think on your feet, and stay calm under pressure
- Comfortable navigating computers, email channels, live chat tools, and inventory management software
- High attention to detail with the ability to work independently or collaboratively across departments
- Ability to work a flexible schedule, including evenings, weekends, and statutory holidays as needed
- Positive Attitude-You approach work in a cheery and optimistic way
- Self Starter-You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables
- Collaborative Team Player-You are motivated by collaborative team task achievement and driving a results-oriented culture
- Strong Communicator-Your verbal and written communication skills allow you to get results across easily and quickly, in a friendly and professional manner
- Adaptable-You thrive in a changing environment and are able to pivot direction easily
Responsibilities
- You will be the go-to person for all of our clients’ needs. From facilitating support requests to educating our clients about our product. You are an expert in all things Fresh Prep
- You will create and maintain relationships with our clients via email, phone, text, live chat, and various social media channels
- You will be a power user with Aircall and Kustomer, our primary customer service applications
- You’ll collaborate with kitchen staff and other departments to address specific concerns, answer customer questions, and ensure orders are fulfilled and delivered on time
- You’ll follow up with customers as needed, especially for recurring or ongoing issues, ensuring all interactions remain positive and professional
- You’ll keep accurate records of customer inquiries, manage canteen and product inventory, and provide regular operational reports to management
- You’ll maintain a clean, organized work area while adhering strictly to all safety and sanitation procedures
- You’ll be the face of Fresh Prep at our front reception, greeting occasional visitors and interacting face-to-face with customers picking up orders or dropping off returnables
Benefits
- Hourly wage of $22.50
- Comprehensive health benefits package including medical, dental, vision, and life insurance after 90 days
- Exclusive food perks that let you experience our amazing products
- A culture that celebrates innovation, encourages professional development, and supports work-life balance
- The opportunity to be part of a certified B-Corporation making a tangible difference in sustainable food systems
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
