Customer Service Representative

Verst Careers • Hebron, KY

8d • Onsite

About The Position

This role focuses on building strong customer relationships by addressing inquiries related to work orders, invoices, shipments, and inventory. The representative will accurately process customer orders, generate necessary documentation, and ensure correct invoicing. This position acts as a liaison between the warehouse and customers for account administration, and between the office and customers for invoicing and collection matters. Responsibilities include maintaining an up-to-date procedures manual, reporting customer feedback, operating office equipment, preparing reports, and maintaining organized customer files. Additional duties may include training new hires, assisting with accounts receivable collections, sending customer appreciation letters, supporting process improvement, managing kitting work orders, conducting research, processing cancellations, and preparing LTL shipments.

Requirements

• High school diploma or GED required.
• 1–3 years of experience in a general office environment preferred.
• Willingness to learn internal customer service software applications.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office applications; ability to type at least 30 WPM.
• Ability to work efficiently while maintaining a professional, customer-focused attitude.

Responsibilities

• Foster strong customer relationships by researching and addressing inquiries related to work orders, invoices, shipments, and inventory in a courteous and timely manner.
• Accurately process and enter all customer orders into the system, generating required documentation for both customer and warehouse needs.
• Verify and ensure accurate invoicing for all customers.
• Serve as a liaison between the warehouse and customers for account administration, and between the office and customers for invoicing and collection matters.
• Maintain an up-to-date procedures manual detailing account-specific processing requirements.
• Report customer feedback and trends to management promptly, including indicators of dissatisfaction.
• Answer incoming calls and operate office equipment and computer systems necessary for daily tasks.
• Prepare accurate and timely reports as requested by management or customers.
• Maintain organized and complete documentation for all orders and related customer files.
• Ensure accurate billing for all customer accounts.
• Provide job training for new hires.
• Assist with accounts receivable collections for assigned customers, as applicable.
• Draft and send customer appreciation letters.
• Support continuous process improvement initiatives.
• Assist with managing kitting work orders.
• Conduct research for issue resolution.
• Coordinate and process order cancellations.
• Prepare LTL shipments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED