Customer Service Representative

UnitedHealth Group•Fort Worth, TX

5d•$16 - $29•Remote

About The Position

This position is Remote in Texas. If you are located within commutable distance to the office at 300 Burnett Street, Fort Worth, TX, you will have have the flexibility to work remotely as you take on some tough challenges. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together This position is full-time (40 hours / week), Monday - Friday with rotating Saturdays (once a month). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime and / or weekends. This will be on the job training and the hours during training will be aligned to your schedule.

Requirements

High School Diploma / GED OR equivalent years of work experience
Must be 18+ years of age OR older
1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Flexibility to work a Saturday shift once a month
Ability to work any eight-hour shift between the hours of 7:00 am - 7:00 pm CST
Reside within commutable distance to the office at 300 Burnett Street Fort Worth, TX
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

Knowledge of Healthcare terminology
Call center experience
Bilingual fluency in English and Spanish

Responsibilities

Answer 75-100 incoming phone calls per day from customers and identify the type of assistance the customer needs
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
Other duties as assigned