Customer Service Representative

Hayward Holdings, Inc. • Clemmons, NC

15d • Onsite

About The Position

Hayward Holdings Inc. is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment. Hayward Flow Control, a division of Hayward Industries, is a leading U.S. manufacturer of industrial thermoplastic valves, actuation and controls, instrumentation, filters, strainers, corrosion resistant pumps, bulkhead fittings and tank accessories. As part of our growth strategy, we are looking for a dynamic individual to join our team as Inside Sales Support for our Flow Control product line, in our Clemmons, North Carolina location. This position is in office, five days per week. This position is responsible for providing administrative support to our customers on all Hayward Flow Control products.

Requirements

• Excellent communication skills, both verbal and written
• Strong commitment to customer service, to internal and external customers.
• Excellent problem solving and conflict management skills.
• Proven ability to work in a fast-paced environment, while also managing priorities.
• 3+ years' work experience in a Business to Business (B2B) customer-facing service team.
• Proficiency in Microsoft Office products
• Experience negotiating resolutions, finding solutions, and balancing company and customer expectations.

Nice To Haves

• Experience with Salesforce system is a plus.
• Bi-lingual skills (fluent in Spanish) is a plus.

Responsibilities

• Review orders for accuracy prior to placement.
• Promptly and effectively process orders, samples, return goods and credit requests.
• Resolve customer order inquiries regarding pricing, delivery status, etc.
• Provide pricing information as required.
• Calculations required.
• Coordinate customer requirements by working closely with the operations, shipping, and sales staff
• Assistance with quotations
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree