Customer Service Representative

L.A. Hydro-Jet & Rooter Service•Los Angeles, CA

7d•Onsite

About The Position

L.A. Hydro-Jet & Rooter Service is looking for a Customer Service Representative at our Sun Valley office. You will be responsible for handling a high volume of incoming service calls, assisting customers, and coordinating service requests. This role is essential in ensuring a positive customer experience while supporting multiple internal departments.

Requirements

Certificate from a college or technical school OR 2–5 years of related customer service experience, or an equivalent combination of education and experience
Strong ability to multitask in a fast-paced environment
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Ability to remain professional and calm when handling customer concerns
Dependable with strong attendance and punctuality
Proficient in Microsoft Outlook and general computer systems
Ability to type 40 WPM minimum
Experience with data entry and working with multiple software systems

Responsibilities

Triage a high volume of incoming service calls and determine the nature of each request
Speak with customers by phone and create service calls in the system
Create new service site records for new customers
Book work orders received via email and online portals
Confirm and update customer account information as needed
Handle multiple tasks and software systems simultaneously
Manage multiple accounts and ensure invoices are uploaded to the appropriate customer portals
Address billing or service concerns and escalate service issues to appropriate departments
Work closely with multiple internal departments to resolve customer issues
Perform additional duties as assigned