Customer Service Rep(03117) - 4660 East County Road 540A

Domino's Franchise•Lakeland, FL

About The Position

The Customer Service Representative (CSR) provides friendly, positive customer service in a Domino’s store. The role includes taking and processing orders, handling customer concerns and payments, upselling, preparing food and pizzas, maintaining food quality and safety, and keeping equipment and the facility clean. Team members receive in-store training and support, and the position may offer opportunities to advance into management or franchise ownership. The job involves operating store equipment, stocking and preparing products, taking inventory, completing paperwork, and communicating with customers and coworkers by phone and in person. Work takes place in a store with changing temperatures, food-related odors, equipment and surface hazards, and occasional outside tasks. Physical activities include standing, walking, lifting and carrying supplies, pushing or pulling trays, reaching, bending, and occasional climbing or crouching.

Requirements

Ability to comprehend and provide correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the stated physical duties, including standing for most tasks, walking short distances, lifting deliveries weighing up to 50 pounds, and frequent reaching and hand use.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process customer orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare food products.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment.
Stock ingredients and supplies from delivery areas into storage and work areas.
Receive deliveries, including unloading and stacking supplies.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Perform general cleaning and other assigned duties, including occasional outside tasks.