Customer Service Representative

Taylor Communications•North Mankato, MN

21d•Onsite

About The Position

Taylor Corporation is a growing, dynamic, family-owned company looking for a Customer Service Representative in our North Mankato-MN facility. We are passionate about our work, believe there is always a better way, and are in this for the long haul. We power our employees’ potential and strive to create opportunity and security for every member of the team. Taylor Corporation is one of the largest print and communications firms in North America, providing a diverse set of products, services, and technologies. With over 50 years of expertise and 10,000 employees, Taylor serves businesses and distributors of all sizes.

Requirements

High school diploma or equivalent
1+ years of experience in customer service or a related field
Excellent verbal and written communication skills with a professional and courteous demeanor
Strong problem-solving skills and the ability to handle complaints, escalations, and product/service issues effectively
Proficient computer skills, including experience with Microsoft Office
Strong organizational skills with attention to detail and the ability to manage multiple tasks and deadlines
Ability to work both independently and collaboratively in a team environment
Adaptability to shifting priorities and willingness to learn new systems and product lines
Ability to communicate and exchange accurate information and ideas so others will understand
Regularly required to remain in a stationary position
Constantly operates machinery and handles products including print materials
Frequently required to move inside the facility
Regularly move up to 25+ pounds (lift, push, pull and/or carry)

Nice To Haves

Familiarity with print terminology and production processes
Basic understanding of graphic file formats (e.g., PDF, EPS, JPEG) and how they relate to print quality

Responsibilities

Managing all customer communications—both written and verbal—in a professional, proactive, and efficient manner
Answering questions and providing guidance on product options, pricing, order status, and custom order details
Processing reprints, applying credits, and resolving quality or service concerns to ensure timely and accurate order completion
Collaborating with various internal departments to meet customer needs and ensure a seamless experience
Building and maintaining strong relationships through consistent follow-up and regular communication
Handling escalations and concerns with a sense of ownership, ensuring customer satisfaction across multiple systems and functions
Working independently and within a team to consistently deliver an exceptional customer experience