Customer Support / Scheduling

TEKsystems • New Brighton, MN

1d • $20 - $20 • Onsite

About The Position

Customer Service Representative will be responsible for fielding inbound calls from clients who are looking to receive service on the company's products. Reps will field the call, try to understand/troubleshoot the issue, and then schedule an appointment for a service technician to go onsite and fix the issue. In addition to fielding the calls, they will be responsible for logging the calls in their internal CRM system. They will be fielding around 50 calls/day during their busy season (Oct-Jan). Individual must be able to multi-task, maintain a positive attitude, and show initiative. The vast majority of these calls are related scheduling onsite service. They will also be working in Excel spreadsheets for some simple invoicing.

Requirements

• Call center experience
• Retail or Restaurant experience
• Clear speaking voice, sounds positive on the phones
• Good at typing, at least 40 WPM
• Able to multitask
• Reliable
• Strong verbal and written communication

Responsibilities

• Field inbound calls from clients seeking service on company products.
• Understand and troubleshoot client issues.
• Schedule appointments for service technicians to go onsite.
• Log calls in the internal CRM system.
• Work in Excel spreadsheets for simple invoicing.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed