Customer Service Representative

Centre Area Transportation Authority•State College, PA

8d•Onsite

About The Position

Join the Centre Area Transportation Authority (CATA) as a Customer Service Representative and become a friendly face of public transportation in our lively, downtown State College, PA service center. This role is perfect for those who love helping others. You'll have the opportunity to interact with a diverse community, answering their questions and ensuring smooth travel experiences. With an hourly starting salary range of $15.16 - $17.17 , this on-site position gives you a chance to make a meaningful impact in the lives of Centre region residents and visitors alike. Plus, you'll develop communication and problem-solving skills that are highly valued in any career. If you have a passion for people and love challenges, this is the perfect role for you.

Requirements

Strong communication abilities
Active listening skills
Adaptability
Detail-oriented
Positive attitude
Resilience
Commitment to customer satisfaction

Nice To Haves

Ability to accurately make reservations for CATAGO! and CATARIDE
Ability to maintain records

Responsibilities

Assist customers with inquiries about routes, schedules, and fares, ensuring clarity and understanding.
Sell tokens and bus passes, and process payments accurately.
Handle any customer concerns or complaints with empathy and professionalism.
Maintain a thorough knowledge of CATA's transit services and updates to relay accurate information effectively.
Collaborate with team members and contribute to a positive team atmosphere.
Use technology for tracking inquiries and responses, ensuring efficient operations.
Foster a reliable and welcoming environment for customers.