Customer Service Representative

Tigre USA Inc•Janesville, WI

27d•Onsite

About The Position

The Customer Service Administrative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. From booking the order to shipping, Customer Service follows orders through the end.

Requirements

Experience/interest in Customer relationship
Tact, strong email skills, a customer-focused attitude
Exceptional verbal and written communication skills
Highly proficient level computer skills including MS Word, PowerPoint, Excel and Outlook
Excellent telephone sales personality skills
Highly energetic and self-starter
Able to multi-task the activities with shifting priorities

Responsibilities

Be one point of contact for rep agencies and customers
Interact with customers, manufacturer’s reps, the Tigre Sales Team as well as several other Tigre departments by telephone, email, fax and mail
Support all Sales Managers
Work closely with Order Management
Coordinating and following up on inter-departmental hand-offs and inquiries in order to maintain customer satisfaction and facilitate speedy resolution.
Owns order entry process; Responsible for preparing all incoming purchase orders, this includes checking prices, part numbers, and entering it into the correct excel sheet and Oracle, and send order acknowledgement
Ensure high level of customer satisfaction through prompt and courteous communication of open and closed order status
Have knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required
Maintain liaison with other departments for order completion
Contact customers/Sales reps. to ascertain data omitted on orders
Prepare invoices for returned goods authorization (RMA)
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint