After Hours Customer Service Representative

Apex Service Partners • Pineville, LA

1d • Onsite

About The Position

Southern Air of Louisiana is seeking a self-motivated individual with a positive attitude to join their Customer Support team. This role requires the ability to work evenings (4-8 PM) and weekends. The company emphasizes employee well-being and rewards hard work with uncapped pay potential and comprehensive benefits.

Requirements

• 1-5 years of call center or customer support experience preferred
• Valid driver’s license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred
• 1+ year of Call Center or Customer Support experience required

Nice To Haves

• Experience with MS Office products
• Experience with Service Titan

Responsibilities

• Manage incoming calls from customers
• Schedule and manage customer estimates
• Identify and assess customers’ needs to achieve full satisfaction of work provided
• Manage customer and technician schedules
• Renew and manage maintenance agreements
• Build relationships with customers and provide top-level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de-escalate customer complaints and concerns

Benefits

• Uncapped Pay Potential
• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed