Customer Service Representative

Encore Vet Group • New York, NY

7d • Onsite

About The Position

Join our team as a Customer Service Representative at West Chelsea Veterinary! At West Chelsea Veterinary, we’re not just a veterinary hospital, we’re a team guided by compassion, connection, and care. We're looking for a Full-Time Customer Service Representative who will bring warmth, efficiency, and positive energy to our front desk. Join Our Team in the Center of Manhattan’s Vibrant West Chelsea Neighborhood! At our hospital, we’re proud to be part of a creative, compassionate community that truly values connection and care. We’ve earned the trust of our neighbors and their pets by building long-standing relationships rooted in respect, service, and care. Why Join West Chelsea Veterinary? We treat every pet like family—and every team member like gold. While we take our work seriously, we never miss a chance to laugh, enjoy team lunches, and celebrate our successes together. It’s a workplace where compassion, collaboration, and camaraderie thrive. Our hospital blends modern medicine with heartfelt care. We offer wellness and preventive care, surgery, dentistry, diagnostics, and acupuncture, all delivered with empathy and excellence. This is more than just a job, it’s your chance to be part of a team where your voice is heard, your skills are valued, and your impact genuinely matters. If you're looking for meaningful work in a supportive, purpose-driven environment, we’d love to meet you! Join us in making every client feel at home—and every pet feel safe, loved, and cared for. West Chelsea Veterinary is proud to be partnered with Encore Vet Group.

Requirements

• Love connecting with people and creating positive first impressions
• Organized, detail-oriented, and keep things running smoothly
• Excel at multitasking and staying calm under pressure
• Confident using technology and managing patient records
• Communicate clearly and compassionately—especially when pet parents are anxious

Responsibilities

• Bring warmth, efficiency, and positive energy to our front desk.
• Connect with people and create positive first impressions.
• Keep things running smoothly.
• Manage patient records.
• Communicate clearly and compassionately, especially when pet parents are anxious.

Benefits

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental healthcare services for household (13+)
• Uniform allowance
• Generous pet care discounts for your personal pets
• Paid time off, floating holidays, parental leave, and military leave
• A comprehensive Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s training, CE, and career development resources
• 401(k) retirement plan with up to 5% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed