Customer Service Representative

BancFirst Corporation • El Reno, OK

2d • Onsite

About The Position

Ideal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure, and has an outstanding personality. This role is responsible for the opening of new accounts, utilizing Connections and the On-boarding process to grow customer relationships, and efficiently processing customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, and balance transfers. The position also involves maintaining legal documents and promoting BancFirst services through cross-selling banking products to new and existing clientele, while providing extraordinary customer service at all times. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

• Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks.
• Strong customer service skills.
• Knowledge of policies and procedures as well as federal guidelines.
• Ability to acquire an understanding of BancFirst products and services.
• Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications.
• Outstanding listening and communication skills, both written and verbal.
• Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner.
• Critical thinking skills.
• Work well under stress and deadlines while managing multiple tasks.
• Professional appearance and demeanor.
• Ability to work various hours as assigned to meet the needs of the business.
• Demonstrated good attendance and punctuality.

Nice To Haves

• Previous banking experience and/or customer service experience in related field.
• Bilingual (Spanish) a plus.

Responsibilities

• Responsible for the opening of new accounts.
• Utilize Connections and the On-boarding process to grow customer relationships.
• Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
• Responsible for maintaining legal documents.
• Promote BancFirst services through cross selling banking products to new and existing clientele.
• Provide extraordinary customer service at all times.
• Perform other job related duties and projects as assigned.

Benefits

• excellent benefits
• learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed