Customer Service Representative

Ace Handyman Services Newark•Chicago, IL

36d•$19

About The Position

Ace Handyman Services is a trusted home improvement and repair company and general contractor serving Chicago and the surrounding collar counties . We specialize in helping homeowners maintain, repair, and improve their homes with professional craftsmanship and reliable service. Our team prides itself on professionalism, clear communication, and delivering high-quality results for every customer. We are seeking a Customer Service Representative to join our team. This role is focused on customer service, inbound call handling, and helping convert inquiries into booked jobs . You will be the first point of contact for homeowners seeking handyman and general contracting services, helping guide them through our service offerings and scheduling process. This position is ideal for someone who enjoys working with people, is highly organized, and is motivated by helping grow a local service business.

Requirements

Previous experience in customer service, inside sales, or scheduling preferred
Strong phone and communication skills
Highly organized with strong attention to detail
Comfortable using scheduling software and CRM systems
Ability to multitask and manage a high volume of customer inquiries
Positive attitude and team-oriented mindset

Responsibilities

Answer inbound calls from homeowners and potential clients
Provide excellent customer service and represent the Ace brand professionally
Schedule estimates and service appointments for technicians
Follow up with customers regarding estimates, service requests, and project timelines
Assist in converting inquiries into booked projects
Maintain accurate customer information in the CRM system
Communicate with field technicians regarding scheduling and project updates
Support business development initiatives including follow-ups and outreach to past customers