Customer Service Representative – Overnight Shift – Remote Canada
About The Position
Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative – Overnight shift, working remotely in Canada, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all. Do you enjoy helping people and creating memorable customer experiences? In this role, you'll support customers by providing exceptional service, answering questions, and assisting with ticket purchases and post-purchase support primarily during overnight operations. Whether it's helping customers find the perfect show experience, resolving concerns with care, or providing timely information, you’ll be the difference between their customer experience being just average or an exceptional one.
Requirements
- 1+ year of customer service experience in a customer-facing environment
- High school diploma or equivalent
- Familiarity with CRM platforms
- Computer experience
- Reliable hard-wired internet connection
- Must already reside in Canada
Responsibilities
- Answer incoming communications from customers through inbound phone calls, while also supporting email and webform inquiries during lower call volumes
- Conduct research to provide answers for customers to resolve their issues
- Provide information about shows, events, venue details, parking, and guest experiences
- Document customer interactions and update systems accurately
Benefits
- PTO
- tuition reimbursement
- health and wellness incentives
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
