Customer Service Representative – Automotive Support - Remote Canada

TTEC•Montreal, QC

2h•Remote

About The Position

This role involves assisting vehicle owners, prospective customers, and dealerships by providing thoughtful, accurate support across multiple communication channels. You will help customers with vehicle features, connected services, app support, warranty questions, recalls, maintenance guidance, or general ownership needs, making each interaction easy, supportive, and genuinely helpful.

Requirements

6 months or more of customer service experience
Automotive, technical support, troubleshooting, or product support experience
High school diploma or equivalent
Ability to explain product, service, or technical information in a clear and helpful way
Computer experience and ability to navigate multiple systems while assisting customers
Secure, high speed wired internet connection (minimum 30 mbps)

Responsibilities

Answer incoming communications from customers through phone, chat, email, and other supported channels
Assist customers with vehicle features, ownership questions, warranty coverage, recalls, maintenance schedules, and service resources
Provide basic troubleshooting support for connected vehicle services, vehicle mobile app support, remote services, navigation, infotainment, and account access
Research customer questions using internal tools, knowledge resources, and documented procedures
Accurately document customer interactions, case details, and next steps in customer management systems
Help resolve customer concerns during the first interaction whenever possible
Escalate complex concerns to the appropriate support teams when additional research or follow-up is needed