Customer Service Representative

Airgas • Largo, FL

3d • Onsite

About The Position

Airgas is hiring a Customer Service Representative in Largo, FL. This role is responsible for resolving customer issues, concerns, escalations, and inquiries via email and phone to ensure efficient and effective service. The position involves managing customer requests, assisting with various administrative tasks, and acting as a communicator between departments.

Requirements

• Good organizational and people skills.
• Accountability, assume responsibility for all actions and follow through to ensure you and your team complete tasks and assignments with attention to detail.
• Professionalism, present yourself in person and on the telephone in a way that is refined, polished, courteous, controlled, warm and helpful.
• Positive Attitude, wear a smile and conduct yourself with an upbeat demeanor, while demonstrating flexibility and approachability towards team members, customers and patients.
• Problem Solving, proactive in anticipating and preventing problems before they arise, and addressing them and taking ownership.
• Responsiveness, respond promptly to the needs of our internal and external customers.
• Initiative, if a task needs to be done willing to provide above and beyond efforts.
• Stewardship protects and ensures the best interest for the company.
• Leadership, mentor to peers and fellow team members and new employees by exemplifying the characteristics of excellent customer service at all times.
• Compassion, caring and empathetic to feelings, thoughts and experiences of team members, customers without judgment.
• Collaboration among team members and other departments on team building ideas, creation of processes, assisting others and taking ownership.

Responsibilities

• Resolve assigned customer issues, concerns, escalations, and inquiries.
• Ensure mandatory queue coverage.
• Handle cancellations and rejections.
• Assist and support EspriGas “TMG” customer requests.
• Manage department mailboxes.
• Serve as a communicator between Customer Service and Key Accounts.
• Work with Airgas internal associates across the organization.
• Assist with overflow calls.
• Handle rush deliveries.
• Assist with non-strategic return labels.
• Manage FTO’s.
• Perform order entry for Esprigas.
• Assist with problem-solving for Esprigas.
• Assist with escalations.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• AD&D Insurance
• Disability Insurance
• 14-week paid child birth benefit
• 401(k) Retirement Plan with company match
• Tuition Assistance
• Paid Holidays
• Vacation time
• Sick time
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave
• Floating holidays
• Jury duty leave
• Funeral/bereavement leave
• Discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed