Customer Service Representative

Revenue Group•Cleveland, OH

15d•Remote

About The Position

Revenue Group is a leading business process outsourcing company, established in 1994, committed to surpassing client expectations and maintaining an exceptional industry reputation. They pride themselves on being a leading full-service agency, consistently advocating for their clients with the utmost respect. Their definition of success extends beyond financial accomplishments; it encompasses the opportunities they provide to their team members, the valuable relationships they foster with their clients, and their dedication to the communities where they operate. This role offers the opportunity to join a Top Workplace-recognized team helping patients understand and resolve healthcare billing concerns. It is ideal for individuals who enjoy solving problems, communicating clearly, and supporting people through stressful moments.

Requirements

High school diploma or GED
Customer service/call center experience preferred
Strong communication and de-escalation skills
Comfortable navigating multiple systems at once
Reliable attendance
Must pass a 7-year Background Check and Drug Screen
High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.

Responsibilities

Assisting patients to resolve billing issues, handling complaints, and setting up payment plans.
Handling inbound calls from patients regarding bills.
Documenting customer complaints, issues, and interactions in appropriate system(s).
Meeting performance metrics provided by management team.
Performing other duties as needed and assigned by the supervisor.