Customer Service - Customer Service Rep
About The Position
The Customer Service Representative (CSR) serves as the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. The role manages communications, maintains schedules, processes paperwork, and supports shipping and receiving operations. The CSR ensures documentation is accurate, supports daily logistics functions, and provides customer service in a fast-paced warehouse environment. The position is performed on-site in a professional, climate-controlled office environment that is typically quiet to moderate in noise level. The schedule is Monday through Friday, 5:30 a.m. to 2:00 p.m.; hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs. Compensation is $21.25 to $27.11 per hour, with no incentive eligibility.
Requirements
- High school diploma or GED equivalent, or equivalent relevant experience.
- 1–2 years of related work experience.
- Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Basic math and reading skills.
- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Effective problem-solving and interpersonal skills.
- Ability to work effectively with internal and external customers.
Nice To Haves
- Previous shipping and receiving experience in a warehouse environment.
- Prior experience with warehouse management systems (WMS) or AS400.
- Experience with electronic scheduling and logistics software.
- Ability to work in a high-volume, fast-paced setting.
Responsibilities
- Provide customer service to internal and external stakeholders, handle inquiries, and resolve issues efficiently.
- Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
- Coordinate with carriers, drivers, and warehouse personnel to support dock and yard activities.
- Process and maintain inbound and outbound schedules using warehouse management systems and standard office software.
- Prepare and verify shipping and receiving documents for accuracy.
- Assign dock doors and update door and yard reports for trailer inventory.
- Sign drivers in and out and verify identification and paperwork.
- Reconcile inbound shipments with packing slips and manage drop lot activities.
- Process and schedule carrier appointments.
- Support shipping and receiving functions as needed.
- Report errors or discrepancies to leadership.
- Participate in required training and professional development.
- Follow safety, operational, and record-keeping policies.
- Perform duties safely, promptly, and professionally, and complete other related duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
